FAQ

What is your refund policy?

Please contact Glossy Pals within 5 days of your purchase. We do no give refunds on lip gloss, lip balms or Touchy Uppy. We will exchange your lip gloss or lip gloss jewelry.  We will refund or exchange our glossy bags, clothing, and pillows.

 What is your shipping policy?

Our products ship 3-5 days after you place your order. A confirmation will be sent to your email when items have shipped. Our Glossy Dolls are custom made so depending on the doll demand it may take 2 weeks to be shipped if our inventory is low.  Please email and check with us about the particular doll before ordering for time.

Check for pre-order dates on our new books.

What ingredients are in your lip gloss? lip balm?

Our gloss is clear on the lips. Our colored gloss contains versagel, coconut oil, almond oil and  flavoring oil for scents. Our natural gloss includes versagel, coconut oil, vitamin e, and fruit peel.

Our lip balms are vegan. They contain olive oil, olive butter, stevia leaf extract, vitamin e, jojoba oil, shea butter, candelilla wax, olive squalane.

What cause does my money support?

When you purchase a book or products from our website, you support our Bookmark for Backpacks project for a child entering foster care. To help with transition providing a special backpack is important. We support comfort cases in Maryland by providing special bookmarks, supplies and backpacks.