FAQ

What is your refund policy?

Please contact Glossy Pals within 5 days of your purchase. We do no give refunds on lip gloss. We will exchange your lip gloss or lip gloss jewelry.  We will refund or exchange our glossy bags, clothing, and pillows.

 What is your shipping policy?

Our products ship 3-5 days after you place your order. A confirmation will be sent to your email when items have shipped. Our Glossy Dolls are custom made so depending on the doll demand it may take 2 weeks to be shipped if our inventory is low.  Please email and check with us about the particular doll before ordering for time.

What ingredients are in your lip gloss? lip balm?

Our gloss is clear on the lips. Our colored gloss contains versagel, coconut oil, almond oil and  flavoring oil for scents. Our natural gloss includes versagel, coconut oil, vitamin e, and fruit peel.

Our lip balms are vegan. They contain olive oil, olive butter, stevia leaf extract, vitamin e, jojoba oil, shea butter, candelilla wax, olive squalane.

What cause does my money support?

Each month the Glossy Pals Club decide on a cause. In our blog we talk about our cause and post at the top of our home page. Sometimes we may have two causes going on. We send a portion of the proceeds from each purchase to the organization at the end of the month.